This policy explains how SabiGO Technologies Ltd ("SabiGO", "we", "us") handles information when you use SabiGO Logistics (the "App"). It applies only to this App; our other apps have their own policies.
1. Information we collect
We collect only what the App needs to work:
- Name and phone number — To create your account, sign you in and let riders reach you about an order.
- Delivery addresses — To know where to pick up and deliver your orders.
- Order details and history — To fulfil orders, show your history and resolve disputes.
- Payment receipts you upload — To confirm delivery-fee payments. We do not store card numbers.
- In-app chat messages — To let you and your rider coordinate a delivery.
- Ratings and reviews — To keep service quality high.
- Rider location (riders only, while on shift) — To assign nearby jobs and show customers live tracking.
- Device token — To send order status notifications.
2. Device permissions
The App asks for permissions only when a feature needs them, and you can withdraw them at any time in your phone's settings:
- Location — Riders: live tracking and navigation while on shift. Customers: optional, to fill in your address.
- Camera and photos — Only when you choose to upload a receipt or photo.
- Notifications — Order updates and messages from your rider.
3. How we use information
- To provide and operate the App's features.
- To keep the App secure and prevent fraud and abuse.
- To respond to support requests.
- To meet our legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Sharing
We share information only with service providers that help us run the App (such as cloud hosting, mapping, messaging and push-notification providers), under contracts that require them to protect it, or when the law requires us to. Riders and customers see only the details needed to complete a delivery, such as name, phone number and delivery address.
5. Retention
We keep your account information while your account is active. When you delete your account we delete or anonymise your personal information within 30 days, except records we must keep by law (for example payment and tax records), which are kept only for as long as the law requires.
6. Security
We protect information in transit with encryption (HTTPS/TLS) and restrict access to the people who need it. No system is perfectly secure, but we work hard to keep your data safe.
7. Your rights
Under the Nigeria Data Protection Act 2023 and other applicable laws, you can ask to access, correct, delete or export your personal information, or object to how we use it. Email privacy@sabigohq.com and we will respond within 30 days.
You can delete your account at any time — see how to delete your account.
8. Children
The App is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
9. Changes
We may update this policy. We will change the date at the top and, for significant changes, let you know in the App.
10. Contact
SabiGO Technologies Ltd, Abuja, Federal Capital Territory, Nigeria. Email: privacy@sabigohq.com.